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Systems Support

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Systems Support

About the job

We are looking for a Systems Support team member within our Integrated Operations organization, in our Business Area Wind.

Process Support provides support to a wide range of business processes within service execution and supply chain management, both within daily operation as well as implementation and development projects. 

The team is responsible for ensuring the process and system solution is supported and that users are enabled to execute their roles in the systems, mainly SAP PM/MM.

Process Support provides input to Implementation projects for the standardized process and system solution and enables the continuous improvement of the systems used. The team is gathering the business/process needs which are then developed by IT, in close cooperation with business representatives. Once design and development are completed Process Support is responsible for providing end user training and user instructions to the operational teams. 

Main purpose of the positions:

  • Provide daily service minded support for sites having centralized support function within service execution and supply chain processes 

  • The Systems Support is the role that secure that all users know ways of working within maintenance systems provided for operation of the WTG’s. Systems Support deliver support to implementation projects, development projects and to the daily users of the different systems provided for during maintenance.  

  • Being the systems support executor within developments and/or initiatives within BA Wind. 

  • Promote and advise on business process topics and train end users and facilitate full understanding of BA Wind business processes 

  • Define, advise and support sites within O&M in the business requirements, the set up and preparation of the maintenance systems within implementation initiatives  

Key responsibilities and mandate:

  • Manage and act on incoming support tasks via ticketing system

  • Drive investigation and resolution with ticket requestor and other involved stakeholders 

  • Being the main driver within ongoing O&M activities with systems setup, required configuration, preparations and testing for service execution and supply chain processes 

  • Follow Process Support Governance model and way of working 

  • Execute end user trainings 

  • Develop service execution capabilities alongside process and system development  

  • Develop, in a close cooperation with System Experts, internal processes and tools to improve efficiency in systems support handling 

Key deliverables and activities:

  • Support in the full lifespan within systems and maintenance processes within BA Wind, covering the full life cycle of Wind assets 

  • Provide training and proactive support to end users 

  • Creating/updating implementation documentation such as organizational data, system roles assignments, training plans and end user training materials 

  • Creating/updating test documentation such as test plans, test scripts and perform different kinds of testing 

  • Identify potential issues and recommend solutions to any problems that arise during implementation initiatives 

  • Support and perform in HR personnel and authorization assignments to IT 

  • Execute user acceptance testing within Wind Maintenance Systems applications 

  • Execute end user trainings, as well as in implementation projects and on a regular basis when business requirements arise 

  • Conducting post-implementation support and reviews to measure success and recommend improvements 

  • The Systems Support team member has the mandate to create tickets to IT and communicate updates in the system to end users 

Your profile

As a person you are structured, independent, and result oriented. We are looking for a person who has the ability to simplify complexity yet is flexible enough to find the best way forward. You are a team player who actively engages people by asking, sharing, helping or asking for help. You are also pro-active, transparent, performance and results oriented. Sound communication skills and the ability to travel is a must.

English is mandatory as well as local language for the location you are hired for.

Additional information

Location

The location for the position is in one of our main locations Stockholm, Amsterdam, Hamburg, London or Kolding.  

The group is to be organized internationally, however currently the majority of the employees are located in Sweden.

We offer

We offer you good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field, and you can always count on support from committed colleagues.

Last but not least, you will be part of the future energy transition Vattenfall is working on towards a more sustainable future.

For your information

If you have any questions regarding the position, please contact Manager of Process Support Martin Roskvist Aamand on +45 21 34 02 19

If you have any questions about the recruiting process, please contact Senior Recruiter Jette Ingeberg on +45 22 57 07 51.

Preemployment screening is part of the recruitment process.

Application

We welcome your application in English, including CV and cover letter. We will remove the ad when the position is filled.

Due to GDPR regulations, we kindly request that you only apply via our website. We cannot guarantee that we will be able to process applications that are not made via our website.

Apply online on this page.

At Vattenfall we are convinced that diversity contributes to building a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.

We look forward to receiving your application!

About the company

Vattenfall is a European energy company with approximately 20 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission. 

Business Area Wind is responsible for Vattenfall’s Onshore and Offshore Wind as well as other non-hydro Renewable activities like solar PV and batteries. Today we develop, construct and operate wind generation in Sweden, Denmark, Germany, the Netherlands and the UK. In addition, we have a clear strategy to develop our solar PV and battery operations further.

Dela detta jobb

Systems Support

Vattenfall AB